Privacy Policy
How we collect, use and protect the information you share with us. Last updated: October 2026.
This policy explains how M4 Contractors ("M4", "we", "us") uses personal information collected through this website, by phone, email and social media. We are the data controller for this information.
Who we are
M4 Contractors, based in Motherwell, Lanarkshire, Scotland. Contact us about anything in this policy at [email protected].
What we collect
- Your name, phone number, email address and the address of the job.
- Details of the work you need, and any photos or drawings you send us.
- Records of messages, quotes, invoices and certificates for work we carry out.
- Basic technical information about how you use this website, such as pages visited and the device used.
How we use it
- To reply to your enquiry and give you a quote (steps taken at your request before entering a contract).
- To arrange, carry out, certify and invoice the work (performance of a contract).
- To keep records we are required to keep, such as certificates and accounts (legal obligation).
- To follow up on quotes and ask for feedback on completed work (legitimate interests). You can ask us to stop at any time.
We will never sell your information, and we don't send marketing emails without your permission.
Who we share it with
We use trusted providers to run our business, including our website and customer management platform (HighLevel / LeadConnector), email and accounting software. They only process your information on our instructions. Where required, we share details of work with the local authority (for example for a building warrant), Gas Safe Register or an electrical certification scheme.
How long we keep it
Enquiries that don't go ahead are deleted after 2 years. Records of work we carry out, including certificates and invoices, are kept for at least 6 years for legal, tax and safety reasons.
Your rights
You can ask to see the information we hold about you, ask us to correct or delete it, object to how we use it, or ask us to restrict its use. Email [email protected] and we'll respond within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
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